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Let Us Help You Get Back On Your Feet With Our Emergency Support Services. Your Well-Being Is Our Top Priority.
- 1-800-Textiles Corporate Office
- Address: 110 Brunes Way Ball Ground, GA 30107
- Hours: Mon-Fri / 9:00AM - 5:00PM
- Phone: (770) 213-2222
- 24 Hour Service Available
We had a fire 6-2-24 and my contractor brought 1-800-Textiles of GA into it for emergency cleaning. We were told this was a courtesy. Bobby Thompson said here, sign this work authorization Donna is sending you, so we can get your immediate things back this week. He was so kind, and since our contractor trusted them, we did, too. We signed. We told Bobby, in front of our contractor, not to bother trying to save anything else still in the house. This all happened the day after the fire. They caught us in a whirlwind of emotion and took full advantage. Once they brought back the emergency items, they said they were going to load the stuff a day or two later. Since we’d already told him not to bother saving anything, it sounded like just a thing that has to be done. Not that any of it mattered, he'd already scammed me into signing for EVERYTHING, by saying it was only for the emergency items.Much to our surprise, weeks later, we get an invoice for $40k! We immediately disputed and this has been going on for weeks, now. I’ve requested they escalate this matter, but it’s only ever been Bobby and Donna and literally nobody else from their company, even corporate, has reached out. I’m told that we have to pay for the work they’ve already done, even though they won’t return anything, so it’ll “only” cost us $7,800, but the only work we authorized knowingly is to have the immediate items cleaned, which was a courtesy. We were never given an estimate, an option, or any further information and we should not be penalized for their scam. It's not every day a house fire is a total loss. They have zero compassion.While all of this has been going on, they offered to return our non-restorables. We chose a few items, asked if there was a fee for this and were told no. Now they are refusing to return those, as well, until the invoice is paid. Bobby and Donna feel the reduction is very fair, which I just can’t wrap my head around.We have more than enough on our plates that we should not have to fight them. The fact that they would keep going when we said don’t worry about anything…and then charge us…an ASTRONOMICAL figure, is just cruel. They’re taking advantage of my family in this tragic situation.Insurance just said they have to pay the just over $7800 (out of our contents coverage) to them for the work they tricked us into approving.We have witnesses that we told them not to proceed. We signed their contract under false pretenses and none of them seem to care one bit. Our contractor said they've escalated the matter, as well, but nothing has come of anything.
After a devastating apartment fire, we were in desperate need of high-quality textiles to help clean our children’s clothes. 1800textiles came to our rescue in a truly remarkable way. I called Christy Murray around 10am to inform her of our problem. She initially planned to come in the evening, but I mentioned that we were scheduled to leave town around 1:30pm. Christy told me she would call back, and within ten minutes, she did, confirming that she would come before 1pm.Within two days, she contacted me again, saying she was on her way with the clean, fresh-smelling clothes, all folded and ironed. My family and I are incredibly grateful to 1800textiles Jasper, GA for what they did for us. She went above and beyond and We highly recommend their services.
Their service was very efficient. Professional company to work with and they take meticulous care of your items.
Christi has gone above and beyond to help me through this tragic event. She has not only seen me through, but has now been labeled as a true life long friend.
1 800 Textile was very efficient after our fire. Austin Damon provided excellent customer service and was quick to respond to my many questions.
Title: Exceptional Restoration Services - A Lifesaver After Fire Damage!I cannot praise 1-800-Textiles of Georgia enough for their exceptional restoration services after a devastating fire damaged my home. From the moment I contacted them, Austin was very professional, and a true lifesaver.Firstly, their expertise in restoring textiles is unmatched. My shirts, clothes, and rugs came back looking as good as new, which I thought would be impossible after the fire. The attention to detail in cleaning and repairing each item was remarkable, preserving both the fabric and sentimental value.Secondly, the customer service was compassionate and understanding. Dealing with fire damage is incredibly stressful, but Austin guided me through the entire process with patience and reassurance. He kept me informed every step of the way, from initial assessment to the final delivery of my restored items.Thirdly, their efficiency was impressive. Despite the extensive damage, they managed to restore my belongings in a surprisingly short amount of time without compromising on quality. It was a relief to have such reliable professionals taking care of everything during such a challenging time.Fourthly, the pricing was fair and transparent. Considering the specialized nature of their services and the high-quality restoration work, I found their rates to be reasonable. They were upfront about costs from the beginning, which helped alleviate some of the financial stress after the fire.Lastly, 1-800-Textiles of Georgia went above and beyond to ensure my satisfaction. They didn't just restore my belongings; they restored my peace of mind and sense of normalcy. I am forever grateful for their expertise and commitment to excellence.In conclusion, if you find yourself in the unfortunate situation of needing textile restoration after a fire, I wholeheartedly recommend 1-800-Textiles of Georgia. Their professionalism, compassion, and outstanding results make them a five-star choice without hesitation. Thank you for turning a disaster into a manageable recovery process.
I work for Reliable Restoration in the accounting department. I can only say good things about 1-800 Textiles, we have had a great relationship for years. Excellent customer service and professionals. Please contact Austin or Darryl they will take care of you, they are the absolute best and very knowledgeable.
This is a great company with even better customer service. We had minor damages that were addressed and taken care of fast, quality work and outstanding professionalism by Sean. I would highly recommend them and absolutely use them in the future!
1-800-Textiles did a great job for us during a difficult time. Austin Daman worked hard, in tough conditions, and salvaged more than I thought would be possible. Very happy with my decision to use them.
We had a fire 6-2-24 and my contractor brought 1-800-Textiles of GA into it for emergency cleaning. We were told this was a courtesy. Bobby Thompson said here, sign this work authorization Donna is sending you, so we can get your immediate things back this week. He was so kind, and since our contractor trusted them, we did, too. We signed. We told Bobby, in front of our contractor, not to bother trying to save anything else still in the house. This all happened the day after the fire. They caught us in a whirlwind of emotion and took full advantage. Once they brought back the emergency items, they said they were going to load the stuff a day or two later. Since we’d already told him not to bother saving anything, it sounded like just a thing that has to be done. Not that any of it mattered, he'd already scammed me into signing for EVERYTHING, by saying it was only for the emergency items.Much to our surprise, weeks later, we get an invoice for $40k! We immediately disputed and this has been going on for weeks, now. I’ve requested they escalate this matter, but it’s only ever been Bobby and Donna and literally nobody else from their company, even corporate, has reached out. I’m told that we have to pay for the work they’ve already done, even though they won’t return anything, so it’ll “only” cost us $7,800, but the only work we authorized knowingly is to have the immediate items cleaned, which was a courtesy. We were never given an estimate, an option, or any further information and we should not be penalized for their scam. It's not every day a house fire is a total loss. They have zero compassion.While all of this has been going on, they offered to return our non-restorables. We chose a few items, asked if there was a fee for this and were told no. Now they are refusing to return those, as well, until the invoice is paid. Bobby and Donna feel the reduction is very fair, which I just can’t wrap my head around.We have more than enough on our plates that we should not have to fight them. The fact that they would keep going when we said don’t worry about anything…and then charge us…an ASTRONOMICAL figure, is just cruel. They’re taking advantage of my family in this tragic situation.Insurance just said they have to pay the just over $7800 (out of our contents coverage) to them for the work they tricked us into approving.We have witnesses that we told them not to proceed. We signed their contract under false pretenses and none of them seem to care one bit. Our contractor said they've escalated the matter, as well, but nothing has come of anything.
After a devastating apartment fire, we were in desperate need of high-quality textiles to help clean our children’s clothes. 1800textiles came to our rescue in a truly remarkable way. I called Christy Murray around 10am to inform her of our problem. She initially planned to come in the evening, but I mentioned that we were scheduled to leave town around 1:30pm. Christy told me she would call back, and within ten minutes, she did, confirming that she would come before 1pm.Within two days, she contacted me again, saying she was on her way with the clean, fresh-smelling clothes, all folded and ironed. My family and I are incredibly grateful to 1800textiles Jasper, GA for what they did for us. She went above and beyond and We highly recommend their services.
Their service was very efficient. Professional company to work with and they take meticulous care of your items.
Christi has gone above and beyond to help me through this tragic event. She has not only seen me through, but has now been labeled as a true life long friend.
1 800 Textile was very efficient after our fire. Austin Damon provided excellent customer service and was quick to respond to my many questions.
Title: Exceptional Restoration Services - A Lifesaver After Fire Damage!I cannot praise 1-800-Textiles of Georgia enough for their exceptional restoration services after a devastating fire damaged my home. From the moment I contacted them, Austin was very professional, and a true lifesaver.Firstly, their expertise in restoring textiles is unmatched. My shirts, clothes, and rugs came back looking as good as new, which I thought would be impossible after the fire. The attention to detail in cleaning and repairing each item was remarkable, preserving both the fabric and sentimental value.Secondly, the customer service was compassionate and understanding. Dealing with fire damage is incredibly stressful, but Austin guided me through the entire process with patience and reassurance. He kept me informed every step of the way, from initial assessment to the final delivery of my restored items.Thirdly, their efficiency was impressive. Despite the extensive damage, they managed to restore my belongings in a surprisingly short amount of time without compromising on quality. It was a relief to have such reliable professionals taking care of everything during such a challenging time.Fourthly, the pricing was fair and transparent. Considering the specialized nature of their services and the high-quality restoration work, I found their rates to be reasonable. They were upfront about costs from the beginning, which helped alleviate some of the financial stress after the fire.Lastly, 1-800-Textiles of Georgia went above and beyond to ensure my satisfaction. They didn't just restore my belongings; they restored my peace of mind and sense of normalcy. I am forever grateful for their expertise and commitment to excellence.In conclusion, if you find yourself in the unfortunate situation of needing textile restoration after a fire, I wholeheartedly recommend 1-800-Textiles of Georgia. Their professionalism, compassion, and outstanding results make them a five-star choice without hesitation. Thank you for turning a disaster into a manageable recovery process.
I work for Reliable Restoration in the accounting department. I can only say good things about 1-800 Textiles, we have had a great relationship for years. Excellent customer service and professionals. Please contact Austin or Darryl they will take care of you, they are the absolute best and very knowledgeable.
This is a great company with even better customer service. We had minor damages that were addressed and taken care of fast, quality work and outstanding professionalism by Sean. I would highly recommend them and absolutely use them in the future!
1-800-Textiles did a great job for us during a difficult time. Austin Daman worked hard, in tough conditions, and salvaged more than I thought would be possible. Very happy with my decision to use them.
